Step 1 – clicking the link takes you to pages where there are all types of things to check. Here’s how I went through the above steps and my results: OneDrive For Business/SharePoint Sites Trouble shooting You can also contact Office 365 for business support. They’re a great resource, and they’re monitored by Microsoft support agents who can help if you’ve tried the steps here and are still stuck. If you’re still having sync issues, try posting a question in the Office 365 community forums. This tool can help guide you through diagnosing and resolving issues with libraries you’re currently syncing. If you’re still experiencing sync problems, try the OneDrive for Business Sync Issues Troubleshooting Guide. Step 6: Use the OneDrive for Business Sync Issues Troubleshooting Guide If you’re having problems with a synced library folder, it’s sometimes simplest to just stop syncing the library, and then start syncing the library again, as if for the first time. Step 5: Stop and restart syncing for a OneDrive for Business library Step 4: Repair a OneDrive for Business sync connectionįollow these quick steps to repair a sync connection with OneDrive for Business, and see if that fixes your sync problem. Review the limits for the size and number of files that can be synced, and make sure the files you’re trying to sync don’t fall within the listed restrictions or limitations. If a file you’re trying to sync is too large, or if you’re trying to sync too many items, OneDrive for Business sync might not work. Step 3: Make sure that your file sizes, items counts, and file path lengths are within the limits Review the list of invalid characters and file types, and change any file or folder names, or remove the file types that aren’t supported. If a file or folder name contains certain characters or file types, you won’t be able to sync those files. Step 2: Make sure that your file and folder names don’t contain unsupported characters or invalid file types Make sure that you have the most current version of OneDrive for Business installed. OneDrive for Business is frequently updated. Step 1: Make sure that the OneDrive for Business sync app is up-to-date There are some things to check initially before getting deeper into troubleshooting. That’s when they called me to see what I could do. The other user did not get that, but it didn’t fix the problem either. One user reported their SharePoint site names were changed to a generic (Site1…., Site2……) and so on. They tried using the repair OneDrive function. They noticed their blue icons had the syncing notification going constantly and it would never finish. The problem: client said some of their SharePoint sites would not finish syncing. This is the story of how I resolved a tough (for me), syncing issue with O365 SharePoint sites. Syncing problems with Office 365 SharePoint sites – sometimes they’re easy to resolve and sometimes they are very difficult, tedious and nearly impossible to resolve (unless you are very well acquainted with SharePoint-speak and have some pretty deep networking/IT/Microsoft knowledge).
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